Some of the most difficult situations faced by managers involve conflicts between staff. These can be very personal and have negative impacts that ripple right through a team. In this episode, Richard is again joined by Terry Duffy from Acas. Terry is Acas’s Strategic Growth Partnership Lead but he’s also one of the UKs most experienced mediators. Terry and Richard will be looking at  how you can use some key aspects of mediation to resolve conflicts within your team.