This week we have Terry O'Keefe from OMVIC joing us to discuss how to resolve disputes with dealerships. What do you do when you are experiencing a persisting problem with your vehicle that the dealership just can't fix? What do you do when your vehicle develops a new problem right after a dealership visit? We discuss these issues and try to provide some answers. We also talk about cooling off periods and how sales are final when signing the purchase agreement to buy a vehicle. Finally, we share our thoughts on the new vehicle test drive of the week, the 2018 Mercedes S-Class.