In this episode, we speak to Colin Shaw, Founder and CEO of Beyond Philosophy and host of The Intuitive Customer podcast. As a LinkedIn top voice with a significant following and notable contributions to the field of customer experience, Colin shares his journey from corporate life to becoming an expert in customer experience. He discusses the importance of great customer experiences in today's commoditized market and provides insights into building customer loyalty through emotional connections. Colin also highlights the role of behavioral science in understanding customer behavior and emphasizes the value of consistent and quality interactions in fostering loyalty.

In this episode, we speak to Joe Mull, Founder of the Boss Better Leadership Academy and host of the Boss Better Now podcast. Joe shares his journey from being the head of Learning and Development at a healthcare system to starting his own business after a layoff in 2013. He discusses his latest book 'Employalty,' which analyzes why people stay with or leave jobs, focusing on ideal jobs, meaningful work, and great bosses. Joe highlights the importance of creating a humane employee experience to retain talent. He also details his strategic approach to building a thought leadership brand and his content marketing strategies. Joe emphasizes the significance of quality over quantity in content production, and discusses his various media efforts, including email newsletters, YouTube, and podcasts.

In this episode, we speak to Alexis Robertson, Director of Diversity, Equity, and Inclusion at Foley & Lardner LLP. Alexis shares her journey from a commercial litigator to a DEI leader, discusses the intricacies of her role, and addresses current scrutiny on DEI initiatives. She also talks about creating 'The Path & The Practice' podcast, aimed at demystifying legal careers and fostering firm-wide connections amidst a pandemic.Alexis shares her insights into the impact of DEI efforts across corporations, and advice on creating inclusive work environments.