Client service is key, no matter how big or small the mediation practice. Commercial + insurance mediator and arbitrator, Jean Lawler, knows what it's like to “switch gears” from law practice to a mediation practice, and in this episode, Jean talks about the “client-facing” office operations aspect of running a mediation practice.  From how to have your office phone answered, to platforms to use for online mediations, to what to include in your email signature block and more, Jean focuses on the aspects of running a mediation practice that make a difference for client service.  

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com

To read the full episode transcript please see the Podcast Website.

Links to providers mentioned in the show:

CallRuby https://www.CallRuby.com/

Moo https://www.moo.com/us/

LinkedIn https://www.linkedin.com/

Clubhouse https://www.clubhouse.com/

Regus https://www.regus.com/en-us

WeWork https://www.wework.com/

Restream https://app.restream.io/

Zoom https://zoom.com/

Immediation https://immediation.com/

Association of Attorney Mediators https://www.attorney-mediators.org/

Quickbooks https://quickbooks.intuit.com/global/

Acuity Scheduling https://acuityscheduling.com/