Adapting to major change once is hard enough, but in 2020 we had to do it several times. In this episode, we talk with Sarah Chavarria, EVP, Chief People Officer and Head of Corporate Communications, Corporate Philanthropy and Business Transformation at Delta Dental to learn how they responded to the initial demands of the crisis and then adapted as the facts on the ground changed. This conversation is not only a great look at how to respond to a crisis, but an excellent overview on change management best practices.