Numbers and Narratives

Responsible AI: Balancing Efficiency and Ethics in Business


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In this episode of Numbers and Narratives, Sean and Ibby dive deep into the world of responsible AI with guest Sarah Payne, AI Strategy and Program Lead at Coinbase. Sarah shares her expertise on implementing AI across workflows while prioritizing ethics and user trust. The conversation explores the challenges of developing AI systems that are not just efficient, but also ethically sound and safe for users.

Sarah discusses the importance of having humans in the loop during AI development, gradually reducing human involvement as systems are validated over time. The hosts and guest also delve into the complexities of designing guardrails for AI, especially when dealing with non-declarative systems like large language models. Sarah provides valuable insights on using multiple models to cross-check responses and flag potential issues, as well as leveraging real customer interactions to test and improve AI workflows. 

Tune in to gain a deeper understanding of responsible AI practices and the challenges facing companies as they navigate this rapidly evolving landscape.

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Numbers and NarrativesBy Sean Collins and Ibby Syed