How hard could one screen repair be? When Ugo dropped his (unprotected!) Sony Experia mobile in April, little did he know, he was about to find out...

After being turned away by one of our favourite professional repair outfits here in London, and upon hearing from Restart trustee about her epic wait for a Sony repair, Ugo decided to source a spare screen and attempt the repair with the help of Restarter Faraz.

A story of frustration and headaches unfolds. What can we learn from all of this? Prevent screen breakage, and think about the costs and inconvenience of repair when you choose what mobile to buy!