Retail Insights

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

The Most Expensive Decision in Retail May Be the One Made Too Late https://multimediaplus.com/the-most-expensive-decision-in-retail-may-be-the-one-made-too-late/

Boston Consulting Group, The Advanced Analytics Behind Fashion Company Markdowns, March 2020.

Fisher, Gallino and Netessine, Does Online Training Work in Retail?, Manufacturing & Service Operations Management, 2021.

Multimedia Plus, Case Study: Markdown Rate Down 17.7% Year Over Year, August 2026.

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

2026 Holiday Hiring Outlook: After Lowest Season Since 2008, Will Retailers Stock Up on Workers? https://www.challengergray.com/blog/2026-holiday-hiring-outlook-after-lowest-season-since-2008-will-retailers-stock-up-on-workers/?utm_source=chatgpt.com

Holiday Hiring Is Changing. Is Your Frontline Ready? https://multimediaplus.com/holiday-hiring-is-changing-is-your-frontline-ready/

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

AI Role-Play Is Not the Training. It’s the Practice the Training Was Missing. https://multimediaplus.com/ai-role-play-is-not-the-training-its-the-practice-the-training-was-missing/

Blume, B. D., et al. Research on training transfer and the application of learned knowledge, skills, and attitudes to workplace performance. Human Resource Development Review / related systematic review literature, 2025–2026. https://www.sciencedirect.com/science/article/pii/S136656262500035X

Ericsson, K. A. “Deliberate Practice and Acquisition of Expert Performance: A General Overview.” Academic Emergency Medicine, 2008. https://pubmed.ncbi.nlm.nih.gov/18778378/

Gegenfurtner, A., et al. Meta-analytic research on learner-centered professional training, including practice, feedback, and role-play. Educational Research Review. https://www.sciencedirect.com/science/article/pii/S1747938X11000157

Simulation-based communication training literature reviewing repeated practice, feedback, and skill development in realistic scenarios. PMC / National Library of Medicine. https://pmc.ncbi.nlm.nih.gov/articles/PMC8990192/

Recent survey research on controllable text-to-speech systems, including advances in emotional expression, prosody, timbre, and speaking style. Proceedings of EMNLP 2025. https://aclanthology.org/2025.emnlp-main.40/

Research on fine-grained emotional control in expressive speech synthesis, including emotion intensity and mixed emotional states. arXiv, 2024. https://arxiv.org/abs/2410.00316

McGaghie, W. C., et al. Research on deliberate practice and mastery learning emphasizing measurable standards, feedback, and repeated performance improvement. Medical Education / simulation-based mastery learning literature. https://pubmed.ncbi.nlm.nih.gov/26375272/

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

Why More Training Content Is Making Retail Training Worse https://multimediaplus.com/why-more-training-content-is-making-retail-training-worse/

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

Why Associates Stop Trusting Corporate Communication https://multimediaplus.com/why-associates-stop-trusting-corporate-communication/

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

Why Communication Metrics Are Misleading and Why Understanding Is the Real KPI https://multimediaplus.com/why-communication-metrics-are-misleading-and-why-understanding-is-the-real-kpi/

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

Gas Prices Are Easing. Can Retailers Finally Catch Their Breath? https://multimediaplus.com/gas-prices-are-easing-can-retailers-finally-catch-their-breath/

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

Home Improvement Retailers Have a Product Video Problem https://multimediaplus.com/home-improvement-retailers-have-a-product-video-problem/

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

Scenario-Based Retail Training Works. MMP AI Studio Finally Makes It Scalable https://multimediaplus.com/scenario-based-retail-training-works-mmp-ai-studio-finally-makes-it-scalable/

MMP AI Studio https://multimediaplus.com/ai-studio/

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

The Rise of Closed-Loop Retail Communication https://multimediaplus.com/the-rise-of-closed-loop-retail-communication/