<p>Retail is not dead but some of it should be. Some brands are simply past their expiry. The pandemic caused dramatic shifts in consumer behaviour, and if you're still stuck offering mediocre customer experience or trying to go back to the way it was "pre pandemic" — you should probably just close your doors. </p>

Retail is not dead but some of it should be. Some brands are simply past their expiry. The pandemic caused dramatic shifts in consumer behaviour, and if you're still stuck offering mediocre customer experience or trying to go back to the way it was "pre pandemic" — you should probably just close your doors.

Retail Is Not Dead

Welcome to TMD On the Record, a podcast where we talk about the relationship between brands and customers.

Join us as we take a look at some of the challenges facing brands as they work to understand a more empowered customer…

…and the empowered customers that expect and demand more from the brands they choose to be loyal to.

We’ll examine what’s working and what’s not.

The gap between what the relationship is and what it needs to be.

And what to do about it – now, next and later.

Whether you’re in marketing, communications, sales or operations, this conversation is for you.

And every episode features TMD’s 10th Voice principle, which is a deliberate attempt to challenge, question and empower different perspectives and opinions. We believe this empowerment is fundamental to instilling diversity in thought, a core tenet of TMD's culture.

Business

Marketing

Management

Welcome to TMD On the Record, a podcast where we talk about the relationship between brands and customers. Join us as we take a look at some of the challenges facing brands as they work to understand a more empowered customer… …and the empowered customers that expect and demand more from the brands they choose to be loyal to. We’ll examine what’s working and what’s not. The gap between what the relationship is and what it needs to be. And what to do about it – now, next and later. Whether you’re in marketing, communications, sales or operations, this conversation is for you. And every episode features TMD’s 10th Voice principle, which is a deliberate attempt to challenge, question and empower different perspectives and opinions. We believe this empowerment is fundamental to instilling diversity in thought, a core tenet of TMD's culture.

Share Retail Is Not Dead

Sign up to save your podcasts

Retail Is Not Dead

Retail Is Not Dead