On the latest episode of Technogram by Redington, Ashish Panjabi, Chief Operating Officer at Jacky’s Retail and Jacky’s Business Solutions, shares insights on the evolution of retail in the UAE, a 25-year partnership with Redington, and how Jacky’s has stayed competitive through decades of transformation. From the early days of multibrand retail and Gitex Shopper dominance to today’s omnichannel landscape, this conversation reflects on how the industry has matured—and what it takes to keep up. Takeaways:

• Long-term partnerships and the ability to adapt quickly to market shifts are key to surviving in highly competitive retail environments.
• Retail success isn’t just about growth—it’s about knowing when to pivot, focus, and even go against the trend.
• Technology like AI and data analytics only create value when used to truly understand customers and improve decision-making.