When Amazon entered the marketplace, it triggered a retail revolution. The convenience factor has quickly become a necessity for many consumers – and the lasting impact on consumer behaviour will most certainly be significant. But right now, retail is reeling with an unprecedented retraction in sales, big name bankruptcies, and mounting unemployment. In this episode of Market Points, Patricia Baker, Director, Retailing, Global Equity Research at Scotiabank, brings us up to speed with the current conditions and shares her thoughts on how shopping has changed forever.