Every day, retail teams face greater risks on the shop floor, and retailers are stepping up with innovation designed to protect them.

In this episode, Ellen Dick, Director of Retail Partnerships at Auror, speaks with Paul Hollowood from Primark, Ben McDonald from Morrisons, and John Ward from Home Bargains about the practical ways innovation is keeping colleagues safe. From intelligence sharing and stakeholder engagement to technology that prevents harm before it happens, the panel shares how collaboration and purpose-driven innovation are building safer retail environments.

In this episode, you’ll learn about:

• How to balance innovation and risk while protecting people

• Why stakeholder buy-in determines technology success in retail

• How actionable intelligence reduces violence and repeat offending

Jump into the conversation:

(00:00) Setting the scene on rising retail violence and the need for innovation

(01:28) Meet the panel: Primark, Morrisons, and Home Bargains share their safety focus

(02:13) Why violence and aggression demand new safety solutions

(03:15) How retailers choose the right innovation partners

(06:29) The toughest part of innovation

(10:06) Building trust and ethical practices around facial recognition

(13:16) Real-world results: reducing violent incidents by 60%

(17:28) What’s next for LP innovation in the next 12 months

Resources:

• Paul’s LinkedIn – https://www.linkedin.com/in/paul-hollowood-5a29b67a/ 

• Ben’s LinkedIn – https://www.linkedin.com/in/ben-mcdonald-a6965153/

• John’s LinkedIn – https://www.linkedin.com/in/john-ward-8003782b/?originalSubdomain=uk 

• Ellen’s LinkedIn: https://www.linkedin.com/in/ellendick?originalSubdomain=uk 

• Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report 

• Learn more about organized retail crime: https://www.auror.co/organized-retail-crime

• Retail Secure Conference details: https://rccretailsecure.ca/agenda/

• Auror’s website: https://www.auror.co/