Scott Perron, floor covering retailer and owner of 24/7 Floors and Floors for Pros in Sarasota, Fla., talks about the three years since he launched 24/7 Floors as a shop-at-home business and the launching of another unit, Floors for Pros, that sells to the trade last year. He talks about how these two approaches work well together, and about changes that have occurred within the 24/7 Floors unit, operating primarily on referrals and larger jobs and focusing on service. Also discussed is the nature of the Tampa Bay area with northerners coming for the winter and the company’s shifts in hard surface and soft surface products.