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U.S. retailers are shifting their focus to online sales and leveraging AI tools to attract holiday shoppers, following a lackluster Black Friday in physical stores. This digital push includes extensive discounts, targeted marketing, and the use of generative AI for enhanced customer service, while the rise of buy now, pay later services offers consumers flexible payment options amidst growing regulatory scrutiny.
U.S. retailers are shifting their focus to online sales and leveraging AI tools to attract holiday shoppers, following a lackluster Black Friday in physical stores. This digital push includes extensive discounts, targeted marketing, and the use of generative AI for enhanced customer service, while the rise of buy now, pay later services offers consumers flexible payment options amidst growing regulatory scrutiny.