CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9.

In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss:

• Mistakes to avoid when adding automation to customer journeys
• How collaborative intelligence can help
• Finding the best balance of bots and humans
• Use cases for collaborative intelligence

If you're looking to learn more about collaborative intelligence, visit this page.

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