This week, David Wright engages with Francesco Lagutaine, Chief Marketing, Communications and Digital Officer of M&T Bank, in a dialogue exploring the dynamism in the banking and financial sectors. They consider technological innovations and their implications, the significant pivot during the pandemic and the future of banking services.

(06:12) Francesco underscores the essence of knowing your client base and their diverse needs.

(12:49) The intersection of technology and the pressing necessity for adaptation is discussed, highlighting the emergence of technological tools like electronic signature.

(24:26) The adoption of simple yet disruptive technologies like appointment setting over websites, during the Covid era, is discussed.

(26:32) David and Francesco discuss the paramount importance of understanding operational considerations before adopting new technologies.

(29:14) Francesco emphasizes the critical nature of trust in financial institutions, addressing the role of safety in customer’s financial lives.

Francesco Lagutaine -

https://www.linkedin.com/in/francescocmo/

M&T Bank | LinkedIn -

https://www.linkedin.com/company/m&t-bank/

M&T Bank | Website -

https://www3.mtb.com/

The Phoenix Project -

https://www.amazon.com.be/-/en/Gene-Kim/dp/0988262592

Immortality by Milan Kundera -

https://www.amazon.com/Immortality-Perennial-Classics-Milan-Kundera/dp/0060932384

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