CT Leong converses with Josh Plaskoff, founder of the Interhuman Group, on defining and driving the employee experience. Josh delves into contrasting management methods, the importance of relationships over systems, and how real leadership requires empathy, listening, and fostering community. Highlighting actionable insights and real-life examples, this episode explores the deep, often complex interplay between leadership, organization culture, and employee engagement. Listen to innovative strategies used by leaders to enhance both process and human connection in the workplace.

Key Takeaways:

• Holistic Employee Experience: Employee experience is not just about perks and superficial changes; it is a holistic consideration of perceptions, emotions, and relationships within the workplace.
• Leadership and Relationships: Effective leadership transcends managing systems and processes, focusing instead on building genuine relationships with employees and understanding their journeys.
• Inclusive Design Thinking: Organizations should incorporate employees in the design process, leveraging their insights to create more meaningful and effective workplace initiatives.
• Courageous Leadership: True leadership involves stepping into the unknown with courage, fostering environments where both structured order and creative chaos coexist.
• Purpose and Meaning: Organizations need to reconnect with their core purposes, ensuring that employees find personal meaning and intrinsic motivation in their roles.

Chapters:

0:00

The Leader's Role in Shaping Employee Experience

5:07

Experiencing Depth Beyond Measurement

6:11

Balancing Efficiency and Community in Organizational Success

7:59

Balancing Systems and Human Interaction in Leadership

15:02

Transforming Leadership Through Deep Listening and Community Building

18:39

Rethinking Leadership and Responsibility in Modern Organizations

23:04

Rediscovering Organizational Purpose to Enhance Employee Experience

26:46

Employee Experience Design: Leaders and Employees Co-Creating Journeys

32:34

Transformative Leadership: Empowering Employees to Define Company Purpose

36:30

The Importance of Empathy and Dialogue in Leadership

39:27

Connecting with Josh Plaskoff on Leadership Insights

Connect with CT: linkedin.com/in/cheetung

Connect with Josh: linkedin.com/in/joshplaskoff

[email protected]

Interhuman Group: www.interhuman-group.com

Music Credit: Shake it Up - Fesliyanstudios.com - David Renda



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