Tom Oates is Deputy Director of a national clearinghouse for child welfare best practices. With a team of 90 who work with customers in all 50 states, Tom has a lot of people to get on the same page to meet the program's mission. Listen to how he does it by sharing power up, down and across his team. Here are a few of my own ahh-ha! moments:
4:50 - The difference between empowerment and emancipating people from being told what to do, to be free in their thinking and communication
9:46 - Using commander's intent to create shared intent
17:50 - How do you lead conversation to sort out differences in an honest way?
22:40 - What if someone isn't ready to get on the same page?
32:45 - Getting on the same page means creating that page with someone, not necessarily giving up your own
40:40 - As a leader there's a perception of your power you have to break
43:50 - "I see what you mean" as perspective shift