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Rethinking Pain Control: Using Visual Guides to Reduce Post-Op Callbacks
Managing post-operative pain without relying on opioids requires clear communication, yet patient retention of discharge instructions is often poor during stressful surgical days. In this episode of Oral Surgery Admin's Time Out, host Linden Tucker (SOMSA) discusses how oral surgery practices use a physical tool—the Comfort Control Clock—to standardize recovery protocols and reduce team frustration.
The panel features the clock's creator and design team, Dr. Jeff Berlin, Gerry Engelhart, and Rachel Gordon, alongside SOMSA members Julie Henriquez (McNally Brothers Oral Surgery), Wendy D'Oliveira (Wellesley Oral Surgery and Implant Center), and Susan Krpata-Young (47 North Oral Surgery). These administrators share how implementing a visual, dual-arrow clock face helps patients accurately alternate ibuprofen and acetaminophen every three hours after surgery. By giving families a tangible guide to take home, practices bridge knowledge gaps and lower the volume of post-op pain management phone calls.
Beyond patient comfort, the discussion centers on measurable practice efficiency. The administrators report saving an average of 10 minutes per patient by accelerating discharge education and preventing parking-lot callbacks. For a practice averaging 10 cases a day, chief strategy officer Gerry Engelhart notes this efficiency saves roughly 1.67 hours of staff time daily—amounting to an estimated $18,000 in annual wage recovery or providing the scheduling capacity to handle an additional surgical case per day. The panel also highlights how customization options, such as printing specific office branding or adding QR codes for digital instructions, turn the tool into a passive referral vehicle.
Tune in to hear practical strategies from your peers on structuring your discharge workflow, protecting your team from burnout, and minimizing after-hours pain calls.
Episode Sponsors- SnapScale: Remote staffing solutions for healthcare front offices. snapscale.com/start
- Digimatic Marketing: Healthcare SEO, medical authority content, and answer engine optimization. digimatic.com
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By Society of OMS Administrators
5
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Managing post-operative pain without relying on opioids requires clear communication, yet patient retention of discharge instructions is often poor during stressful surgical days. In this episode of Oral Surgery Admin's Time Out, host Linden Tucker (SOMSA) discusses how oral surgery practices use a physical tool—the Comfort Control Clock—to standardize recovery protocols and reduce team frustration.
The panel features the clock's creator and design team, Dr. Jeff Berlin, Gerry Engelhart, and Rachel Gordon, alongside SOMSA members Julie Henriquez (McNally Brothers Oral Surgery), Wendy D'Oliveira (Wellesley Oral Surgery and Implant Center), and Susan Krpata-Young (47 North Oral Surgery). These administrators share how implementing a visual, dual-arrow clock face helps patients accurately alternate ibuprofen and acetaminophen every three hours after surgery. By giving families a tangible guide to take home, practices bridge knowledge gaps and lower the volume of post-op pain management phone calls.
Beyond patient comfort, the discussion centers on measurable practice efficiency. The administrators report saving an average of 10 minutes per patient by accelerating discharge education and preventing parking-lot callbacks. For a practice averaging 10 cases a day, chief strategy officer Gerry Engelhart notes this efficiency saves roughly 1.67 hours of staff time daily—amounting to an estimated $18,000 in annual wage recovery or providing the scheduling capacity to handle an additional surgical case per day. The panel also highlights how customization options, such as printing specific office branding or adding QR codes for digital instructions, turn the tool into a passive referral vehicle.
Tune in to hear practical strategies from your peers on structuring your discharge workflow, protecting your team from burnout, and minimizing after-hours pain calls.
Episode Sponsors- SnapScale: Remote staffing solutions for healthcare front offices. snapscale.com/start
- Digimatic Marketing: Healthcare SEO, medical authority content, and answer engine optimization. digimatic.com