Customer behavior has changed suddenly with safety being a top concern.  Frank Capek, Partner and Transformation Design Leader at Innosight, a strategic consulting firm focused on innovation,  shares why companies must quickly adapt to serve both customers and employees in a way that addresses their concerns for safety, financial security and basic living needs.  Many organizations are rethinking their operating models and must ensure, they don't lose site of the customer experience.

Notes: For more information on Ikigai go to https://en.wikipedia.org/wiki/Ikigai