How can the patient experience be redesigned to build trust? Albert Shum, CVP of Design & Content at Microsoft, rethinks the use of personal medical data. He explores inclusive design principles with Health2049 podcast co-host Bisi Williams as a way to dismantle systemic bias and empower the patient to have control of their healthcare journey.  

Albert Shum

• Twitter: @alshumdesign 

Connect with Health2049:

• Website: https://www.health2049.com

Timestamps: 

• Albert Shum’s design ethos. [02:58]
• Inclusive design principles that guided the redesign of Microsoft’s Xbox. [05:42]
• Albert Shum’s health scare. [8:50]
• The patient experience in 2049. [11:37] 
• What happens when safety is not designed into healthcare? [15:29]
• Rethinking the patient experience around data. [16:31] 
• Empowering the patient to feel confident. [18:35] 
• What role does ethics play in design? [21:43]
• Dismantling systemic biases. [23:13] 
• Using mindfulness to encourage healthy habits. [25:42] 
• How does the manufacturing of feelings affect society? [28:01] 
• We are in an era of mass producing feelings and behaviors. [31:01] 
• Things to consider when creating visual experiences. [33:24]