Kelly Moore speaks with Nationwide Retirement Institute's Julie Ragatz Norton and Jamie Hopkins from the Carson Group about how trust and empathy can drive future client interactions. This conversation explores why financial professionals would want to enhance client trust through empathy and how they can cultivate both.

Julie also directs listeners to NationwideFInancial.com/LegacyEssentials to find more great content and an assessment that they can use to guage their trust building skills.