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Returns Abuse & The "Cousin Network" (w/ John Mayover)
Fraud teams are no longer just fighting chargebacks; they are battling sophisticated logistics rings and AI-powered returns abuse.
In this episode of The Weekly Fraudcast, Vito Petruzzelli and Gena Rivera bring on John Mayover, Senior Manager of Ecommerce Fraud and Compliance at URBN.
John reveals how he accidentally started his 16-year fraud career by solving a puzzle at a bank, leading him to uncover massive operations like the "Cousin Network"—an insider-threat ring at a FedEx hub.
The conversation dives deep into the post-pandemic explosion of returns fraud. John details how bad actors are exploiting "keep it" policies and using AI-generated scripts to socially engineer customer service reps.
He also outlines his "Five Families" framework, proving why cross-departmental unity is the only way to stop modern ecommerce fraud.
👇 WHAT WE COVER:
🔹 The Cousin Network: Uncovering a sophisticated supply chain theft ring involving insider logistics help.
🔹 Returns Abuse Tactics: How fraudsters use dollar-store shirts and iron-on logos to scam generous return policies.
🔹 The AI Threat Reality: Why shopping bots aren't the primary concern for fashion retail, but AI-driven social engineering is.
🔹 The Five Families: Uniting fraud, customer service, warehouse, supply chain, and tech to close communication gaps.
⏳ EPISODE CHAPTERS:00:00 - Intro
03:45 - Accidental fraud career discovery
05:11 - Bank puzzle solving breakthrough
08:37 - Building fraud programs from scratch
10:38 - First major fraud scheme uncovered
12:25 - Cousin conspiracy at Fedex hubs
14:23 - Returns abuse explosion post pandemic
16:45 - Five families collaboration strategy
18:21 - Tech team builds custom dashboards
21:27 - Stakeholder relationship building tactics
24:00 - Technology gaps in fraud detection
26:34 - Systems integration success story
28:36 - Handling rejection and pushback
31:27 - AI commerce current fraud impact
32:36 - Social media monitoring operations
36:21 - Subscription model fraud patterns
38:55 - Future fraud evolution predictions
Join the Fraudcast Ecosystem:
🔗 Connect with Vito on LinkedIn: https://www.linkedin.com/in/vitopetruzzelli/
🔗 Connect with Gena on LinkedIn: https://www.linkedin.com/in/gena-rivera/
🔗 Connect with John on LinkedIn: https://www.linkedin.com/in/john-mayover-bb2a33102/
View all episodes
By 🤠 Vito at SignifydFraud teams are no longer just fighting chargebacks; they are battling sophisticated logistics rings and AI-powered returns abuse.
In this episode of The Weekly Fraudcast, Vito Petruzzelli and Gena Rivera bring on John Mayover, Senior Manager of Ecommerce Fraud and Compliance at URBN.
John reveals how he accidentally started his 16-year fraud career by solving a puzzle at a bank, leading him to uncover massive operations like the "Cousin Network"—an insider-threat ring at a FedEx hub.
The conversation dives deep into the post-pandemic explosion of returns fraud. John details how bad actors are exploiting "keep it" policies and using AI-generated scripts to socially engineer customer service reps.
He also outlines his "Five Families" framework, proving why cross-departmental unity is the only way to stop modern ecommerce fraud.
👇 WHAT WE COVER:
🔹 The Cousin Network: Uncovering a sophisticated supply chain theft ring involving insider logistics help.
🔹 Returns Abuse Tactics: How fraudsters use dollar-store shirts and iron-on logos to scam generous return policies.
🔹 The AI Threat Reality: Why shopping bots aren't the primary concern for fashion retail, but AI-driven social engineering is.
🔹 The Five Families: Uniting fraud, customer service, warehouse, supply chain, and tech to close communication gaps.
⏳ EPISODE CHAPTERS:00:00 - Intro
03:45 - Accidental fraud career discovery
05:11 - Bank puzzle solving breakthrough
08:37 - Building fraud programs from scratch
10:38 - First major fraud scheme uncovered
12:25 - Cousin conspiracy at Fedex hubs
14:23 - Returns abuse explosion post pandemic
16:45 - Five families collaboration strategy
18:21 - Tech team builds custom dashboards
21:27 - Stakeholder relationship building tactics
24:00 - Technology gaps in fraud detection
26:34 - Systems integration success story
28:36 - Handling rejection and pushback
31:27 - AI commerce current fraud impact
32:36 - Social media monitoring operations
36:21 - Subscription model fraud patterns
38:55 - Future fraud evolution predictions
Join the Fraudcast Ecosystem:
🔗 Connect with Vito on LinkedIn: https://www.linkedin.com/in/vitopetruzzelli/
🔗 Connect with Gena on LinkedIn: https://www.linkedin.com/in/gena-rivera/
🔗 Connect with John on LinkedIn: https://www.linkedin.com/in/john-mayover-bb2a33102/