In this enlightening episode, we delve into the profound changes and challenges the restaurant industry faced during the COVID-19 pandemic, focusing on inflation impacts and hiring dynamics. Jim, a seasoned hospitality consultant, shares his journey from operations to advisory, highlighting his experiences and the inception of his consulting firm, Benchmark Sixty. The discussion revolves around practical methods for improving restaurant operations, enhancing staff well-being, and the nuanced approach to hiring in a post-pandemic world. With a blend of personal anecdotes and professional insights, Jim explains the significance of understanding workload, employee experience, and data-driven strategies to boost productivity and profitability in the hospitality sector.