Vance Morris is a Customer Service Speaker and Service and Marketing Strategist at the Deliver Service Now Institute. He conducts intensive, behind the scenes, and interactive three-day boot camps for masterminds, member events, businesses, and professional practices, where he reveals the secrets that Disney uses every day to create magical experiences for their guests and profits for their shareholders.

Vance spent ten years working for the mouse in Walt Disney World. After leaving Disney, he used his skills to rescue various companies and government agencies. He’s helped companies including Legal Seafoods, NASA, Rain Forest Cafe, Compass Group, and the Kennedy Center for Performing Arts.

In this episode…

How do you stand out from your competitors, gain referrals, and maintain long-term clients without slashing your prices? It turns out that businesses (even those in the home services space) can learn a few tricks from Disney. 

Disney has a way of drawing people in, crafting a magical experience for them, and forming dedicated visitors who wish to return year after year. Disney can extract money from your wallet while still leaving you happy. How do they do it? As someone who spent a decade working for Disney, Vance Morris knows the secret — and he’s here to share it with you.  

In this episode of the Multiply You Podcast, Austin Clark is joined by Vance Morris, Customer Service Speaker and Service and Marketing Strategist at Deliver Service Now Institute. Together, they discuss how to gain referrals, maintain clients for life, and create an emotional connection to your customers. Plus, Vance reveals Disney secrets and personal strategies that will help your business stand out from the crowd!