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Revisiting Best-Of Moments from the Sunway Podcast
- 3:40 – Kevin Thiemer on Following Up with Customers
“If customers have needs that are above and beyond what we offer, I share information about the network we have to make it easier for them to get things done.” - 05:45 – Ross Hilz on Analyzing Customer Preferences
“There’s a lot of competition out there and a lot of those people are just looking for a quick sale. When I go out and look, I look for those little things that will set me apart from the competition. I think that’s where the value of SUNDEK comes in.” - 08:19 – Rick Hubbard on Job Costing & Inventory
“When reps sell a job, we read the scope of work, the estimate, and what we sold it for. I look at the job and costs. We make sure the crew is getting paid fairly before they even go out, and we pay them on the front-end before they go out there.” - 11:05 – Tony Hernandez on Building Trust
“A lot of times, new reps jump in too quickly into the unknown. They try to become product experts and explain the ins-and-outs of everything. I tell everyone it’s okay to say, ‘I don’t know’ and that you’ll find out.” - 13:42 – Kimberly Elliott Baldwin on Cold Calling & Being a Great Resource
“Every time you go out, you usually take the same path. I like to take a different path sometimes. It opens your eyes to businesses that are opening up that maybe weren’t there before. I’m not afraid to walk in and say hi and pass out my business card.” - 15:41 – Landon Snider on Being Direct with Customers
“Ask questions that help guide your sale. For example, ‘You’ve had this deck for 15 years, why did you decide to do something with it now?’ You might find out they’re selling the house, which may lead you toward choosing a less expensive finish since it’s not a forever home. You can also ask questions to find out if they’re getting competitive bids.” - 19:25 – Kevin Toczek (on behalf of Beth Toczek) on Setting Aside Money for Your Business
“Six to seven years ago, we started saving 25% of a deposit by putting it in a different account. When you get a deposit and put it in the bank, it’s kind of hidden away. You’d be amazed how much wealth you can grow by just putting it somewhere else.” - 22:52 – Tyler Adrian on Reviews
“After we complete a job, we email a customer a prompt for a review. The review comes to us first so we can respond directly.” - 25:15 – Kevin Toczek on Having Good Rapport with Customers
“Just being honest with your customers and employees goes a long way.”
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By Sundek- 3:40 – Kevin Thiemer on Following Up with Customers
“If customers have needs that are above and beyond what we offer, I share information about the network we have to make it easier for them to get things done.” - 05:45 – Ross Hilz on Analyzing Customer Preferences
“There’s a lot of competition out there and a lot of those people are just looking for a quick sale. When I go out and look, I look for those little things that will set me apart from the competition. I think that’s where the value of SUNDEK comes in.” - 08:19 – Rick Hubbard on Job Costing & Inventory
“When reps sell a job, we read the scope of work, the estimate, and what we sold it for. I look at the job and costs. We make sure the crew is getting paid fairly before they even go out, and we pay them on the front-end before they go out there.” - 11:05 – Tony Hernandez on Building Trust
“A lot of times, new reps jump in too quickly into the unknown. They try to become product experts and explain the ins-and-outs of everything. I tell everyone it’s okay to say, ‘I don’t know’ and that you’ll find out.” - 13:42 – Kimberly Elliott Baldwin on Cold Calling & Being a Great Resource
“Every time you go out, you usually take the same path. I like to take a different path sometimes. It opens your eyes to businesses that are opening up that maybe weren’t there before. I’m not afraid to walk in and say hi and pass out my business card.” - 15:41 – Landon Snider on Being Direct with Customers
“Ask questions that help guide your sale. For example, ‘You’ve had this deck for 15 years, why did you decide to do something with it now?’ You might find out they’re selling the house, which may lead you toward choosing a less expensive finish since it’s not a forever home. You can also ask questions to find out if they’re getting competitive bids.” - 19:25 – Kevin Toczek (on behalf of Beth Toczek) on Setting Aside Money for Your Business
“Six to seven years ago, we started saving 25% of a deposit by putting it in a different account. When you get a deposit and put it in the bank, it’s kind of hidden away. You’d be amazed how much wealth you can grow by just putting it somewhere else.” - 22:52 – Tyler Adrian on Reviews
“After we complete a job, we email a customer a prompt for a review. The review comes to us first so we can respond directly.” - 25:15 – Kevin Toczek on Having Good Rapport with Customers
“Just being honest with your customers and employees goes a long way.”