Episode Summary:

In this episode, we dive into the world of boutique hospitality with Nathalie Jordi, exploring her unique career path from ice pops to the development of boutique hotels in New Orleans. Join us as we uncover the story behind the creation of the Hotel Peter and Paul, delve into the challenges of hotel development, and discuss the importance of local ties and sustainable tourism in New Orleans.

Timestamps & Topics:

[0:00] Introduction to Boutique Hospitality Industry with Nathalie Jordi

She shares her diverse career journey from ice pops to boutique hotels in New Orleans.

[1:49] Hotel Development in New Orleans

Focus on design and local partnerships.

Ariela's excitement about Nathalie's boutique hotel, Hotel Peter and Paul.

[6:37] Redeveloping a Historic Church Property into a Hotel

Overcoming opposition from a neighborhood association.

Building local support and securing a zoning change.

[10:53] Hotel Development Challenges and Local Ties

The importance of neighborhood ties and community-led projects.

Challenges in securing financing and the role of persistence.

[14:58] Financing and Construction Challenges for a Historic Hotel

Ariela discusses banks' inflexibility in financing boutique hotels.

The complexities of renovating a historic property.

[22:51] Boutique Hotel Ownership in New Orleans

The challenges of catering to diverse customer needs and the emotional labor involved.

Nathalie's passion for New Orleans and sustainable tourism.

Key Discussion Points:

Career Transition

• Exploring Nathalie Jordi's unique shift from a different industry to boutique hotels.
• Understanding the motivations and inspirations behind this career change.

Design & Local Partnerships

• The role of design aesthetics in creating a boutique hotel experience.
• How local partnerships enrich the hospitality experience and benefit the community.

Historical Redevelopment

• The challenges and rewards of transforming historic buildings into boutique hotels.
• Strategies for engaging with local communities and gaining support for redevelopment projects.

Financial & Construction Hurdles

• Discussing the difficulties in financing boutique hotel projects.
• The unpredictability and challenges encountered during the renovation of historic properties.

Sustainable Tourism

• Natalie's vision for sustainable tourism in New Orleans.
• How boutique hotels can contribute to a more sustainable and culturally respectful tourism model.

Direct Booking Advantages

• Exploring the benefits of direct booking for both the hotel and the guests.
• The impact of direct booking on guest experience customization and hotel revenue.

Closing Thoughts:

Nathalie Jordi's journey in the boutique hospitality industry highlights the importance of design, local partnerships, and sustainable practices in creating unique and memorable experiences for guests. Her dedication to preserving the cultural essence of New Orleans while facing various challenges is a testament to her passion and commitment to the industry.

Season 2 is sponsored by Solonis, the property management system designed for hotels. Solonis is also a premier partner member of BLLA.