Customer Experience and GenAI - Special Episode - Everyone is talking about Generative AI. But how do you unlock the real business potential? One way is to boost Customer Experience. In this special episode we will briefly examine how companies can leverage GenAI to improve customer experience. We'll explore the business benefits across various industries and highlight a few actionable steps you can take today. We'll also touch on the risks of not embracing this transformative technology.

Host, Kevin Craine

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