Welcome to this episode of "Revolutionizing Customer Experience" where we explore how refund protection is transforming the theme park and attractions industry.

Join us for an insightful episode of "Live with Sondra" featuring Morgan Abney, Director of Strategic Partnerships at The Protect Group, as we uncover how refund protection enhances guest experiences, builds trust, and drives additional revenue for attractions.

In this session, Morgan will dive into:

• The Evolution of Refund Protection: How flexible refund policies are changing the guest experience and setting new industry standards.
• The Protect Group’s Innovative Approach: How their model provides guests with unparalleled flexibility while creating new revenue streams for attractions.
• Technology’s Role in Guest Experience: How apps, data analytics, and automation are shaping the future of guest interactions and customer satisfaction.
• Mitigating Risk and Building Trust: Why refund protection is a powerful tool for attractions to foster guest loyalty and enhance customer confidence.
• Creating a Guest-Centric Culture: The impact of refund protection on guest appreciation, loyalty, and delivering a stress-free, memorable experience.

Tune in for an exciting discussion on how refund protection is redefining guest expectations in the attractions industry!

Connect with Morgan Abney: https://www.linkedin.com/in/morgan-abney-b02271169/

🎤 Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4