This episode features Chetan Kandhari, Chief Innovation and Digital Officer at Nationwide. They cover Nationwide's customer-driven innovation, the impact of GenAI, and the importance of modernized digital infrastructure. Throughout, Chetan emphasizes integrating technology with business goals to deliver real-time digital experiences. In his final thoughts, Chetan shares how Nationwide is leveraging digital innovation to not only drive future growth but also enhance protection and care for businesses and individuals.

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Guest Bio:

As Chief Innovation and Digital Officer, Chetan is accountable for leading the company’s digital vision and maturing our enterprise digital capabilities and expertise while creating new customer-centric products and services for members and partners.

Chetan is a visionary leader who has repeatedly developed high performing teams to work towards a common vision and purpose. During his 18-year career at Nationwide, Chetan successfully delivered several of the industry’s largest transformations, with more than $1B in investment towards creating single core platforms for Policy, Claims, Customer and Data.

In his tenure as the leader of digital and innovation, Chetan and his teams have advanced Nationwide’s strategy through digitization of customer journeys and the development of a robust innovation portfolio. Leading with a people-first philosophy, Chetan has fostered a culture of experimentation and collaboration, guided by a strong commitment to customer-centricity and focus on technology based innovation. His ability to anticipate and embrace change has accelerated innovation efforts and amplified key business outcomes for Nationwide.

Chetan holds a Master of Business Administration (MBA) from The Ohio State University, a Master of Science in Information Systems from Miami University, and a Bachelor of Science in Computer Science from Muskingum University.

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Guest Quote

“Digital is when your consumers of your solutions, be it associates, be it intermediaries, be it your end customers, can get their solutions in real-time, on demand, in the moment. So pause for a second. Why did I say that as a definition? What is the purpose of having something on your mobile app versus not? Because you can do something in the moment.”

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Time stamps:

*(00:00) Episode Start

*(01:18) Chetan's career journey

*(10:32) How Nationwide drives innovation

*(16:02) Empowering enterprises with digital fabric

*(19:35) Delivering value through cutting-edge innovation

*(22:48) Challenges and opportunities of GenAI

*(33:28) Crafting a winning digital customer engagement strategy

*(39:18) Boosting employee engagement for better results

*(43:55) Future innovations at Nationwide

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Links:

• Connect with Cisco on LinkedIn
• Visit Nationwide’s website
• Connect with Raj on LinkedIn
• Connect with Ian on LinkedIn
• Visit Tata Communications’ website
• Follow Tata Communications on LinkedIn