In this episode, our host Priyadarshini Shetty speaks with Pramod Rao — former Executive Director at SEBI and ex-Group General Counsel at ICICI Bank — about India's Online Dispute Resolution (ODR) revolution in the securities market.Pramod Rao breaks down how SEBI's SMART ODR platform is transforming the way investor grievances and disputes are handled, cutting resolution times from 42 days to just 18 days. From the three-tier structure of pre-conciliation, conciliation, and arbitration, to the role of AI in making financial regulation more accessible, this episode covers the full landscape of dispute resolution in India's rapidly growing financial markets.Topics covered:• What is ODR and why does India need it?• SMART ODR vs SCORES — grievance redressal vs dispute resolution• How ODR transformed dispute handling at ICICI Bank (24–36 months → 90 days)• Cost structure and incentive alignment for investors and intermediaries• How AI can bridge language barriers and decode SEBI regulations• India's position as a global leader in ODR• The Supreme Court ruling that limited banks' use of ODR• IPO prospectus simplification and investor protection• Why India needs a growing class of professional arbitrators and mediators• Rapid fire round with Pramod RaoWhether you're a retail investor, a legal professional, or simply curious about how India is innovating in financial dispute resolution — this episode is for you.