Join Jessica Gillingham and Kristian Lupinski in this latest episode of Pillow Talk Sessions as they explore how multifamily living is being transformed by the hospitality industry’s best practices. Featuring Konrad Koczwara, Founder & CEO of ElevateOS, this episode is packed with insights into creating a 5-star resident experience.

Highlights include:

🔹 Hotelization Explained – How multifamily operators are adopting hospitality principles to exceed resident expectations.

🔹 Resident Retention – The role of events, interest groups, and community-building in keeping residents engaged and happy.

🔹 Innovations on the Horizon – Predictions for the future of multifamily living, from service models to tech integrations.

🔹 Cost vs. Quality – Strategies for maintaining high standards without breaking the bank.

Meet the host of Pillow Talk Sessions
Jessica Gillingham is the Founder and CEO of Abode Worldwide, a strategic public relations agency dedicated to elevating the profile of transformative technology solutions in global hospitality, lodging, and rental living. An established industry thought leader, Jessica is a frequent conference speaker and author of Tech-Enabled Hospitality, a new book exploring the innovations shaping the sector.