Panelists

• John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
• Meredith Schmidt, Executive Vice President & General Manager, Salesforce
• Arun Abichandani, Senior Vice President, Product Management, Salesforce
• Sam Chung, Chief Customer Officer, Salesforce
• Tiffany Devlin-Drye, Director, Pierce Washington
• Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital
• Jean-Michel Tremblay, Managing Principal, Aleysian, The Cloud Update on YouTube

Contents

• 00:00 Introductions and Fun Facts
• 07:58 The Past, Present, and Future of Agentforce Revenue Management
• 19:24 New Capabilities: Customer Use Cases
• 33:57 Agentforce Revenue Management Billing
• 42:47 Opportunities for Everyone
• 48:44 Training, Documentation, and Certifications
• 53:53 Keys to Success: How Everyone Wins
• 59:03 Final Thoughts

2026 is shaping up to be the year of Agentforce Revenue Management. In this episode, John Garvens shares his reasons for believing that 2026 will be the year that Agentforce Revenue Management takes off.

Panelists

• John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube

Contents

• 00:00 Introduction
• 05:01 Readiness: Product, Customers, and Partners
• 08:52 Talent Pool: Large and Growing, More Needed
• 14:58 Training, Enablement, and Certification
• 19:18 CPQ End-of-Sale: Decision and Action Required
• 24:24 Battle for Product-to-Cash
• 28:13 Established RevOps Best Practices: Grow Up Together
• 31:11 Customer Interest: All-Time High
• 33:23 More Customers Than Expected: SMB, Commercial, and Enterprise
• 37:30 Majority Net New Logos
• 39:53 More Sellers: More Teams, More Verticals
• 42:00 Conclusion

Holiday Gift

• Learn Agentforce Revenue Management, formerly called Salesforce Revenue Cloud, formerly called Revenue Lifecycle Management

Panelists

• John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
• Jean-Michel Tremblay, Managing Principal, Aleysian, The Cloud Update on YouTube
• Chris Hickman, Product-to-Cash Architect, PointClickCare, cmhtechconsulting on Substack
• Khaled Halabieh, Principal Technical Architect, Stratus Carta

Contents

• 00:00 Introduction
• 08:58 The Agentforce Revenue Management Product Suite
• 11:34 Product Catalog Management, Order Management & Asset Management
• 18:21 Parity vs. Progress: Comparing two different products
• 22:05 Flow Approvals vs. Advanced Approvals
• 24:38 The Future of Flow: A friendly debate
• 27:47 Product Catalog Management
• 29:22 Apex Hooks: Jean-Michel’s favorite thing
• 34:31 Salesforce Contracts Sold Separately: When you just need Contract Lifecycle Managment
• 35:23 Revenue Cloud Billing: “Already a lot better than managed package [Salesforce] Billing”
• 36:39 15,000 Quote Lines & Large Data Volume Considerations
• 43:51 Words of Wisdom for the Revenue World
• 44:33 Learn like a six-year-old
• 46:26 Have a beginner’s mind, try things, don’t be afraid
• 49:00 Keep learning, understand how and why
• 49:33 Get used to discomfort and uncertainty, build your crew, give yourself grace

Panelists
John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
Greg Fiorindo, Vice President of Sales, Revenue & Commerce Cloud, Salesforce
Josh Pearson, Senior Director, Salesforce, Pierce Washington
John Lehrkind, Director, Solutions & Innovation, Pierce Washington
Ravi Maturi, Managing Partner, MN Squared
Cameron Gilbertson, Lead-to-Revenue Consultant, Blue Robot Digital
Tiffany Devlin-Drye, Principal Consultant, Pierce Washington
Jessica Roundy, Solution Architect, Roundy Cloud Consulting
Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital
John Bishop, Principal Consultant, Pierce Washington

Contents

• 00:00 Introductions and Fun Facts
• 06:20 Dreamforce 2025 Revenue Cloud Highlights
• 16:46 The Future of Revenue Cloud Careers
• 30:22 Revenue Cloud Roadmap and Opportunities
• 37:24 Transitioning from CPQ to Revenue Cloud
• 43:46 Feedback for Revenue Cloud Product Management
• 49:39 Advice to Net New Agentforce Revenue Management Customers
• 57:57 Advice to Salesforce CPQ & Billing Customers
• 1:20:29 Conclusion

Resources

• Agentforce Revenue Management (formerly Revenue Lifecycle Management, Revenue Cloud Growth, Revenue Cloud Advanced, and Revenue Cloud Billing)

Panelists
John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital
Jean-Michel Tremblay, Managing Principal, Aleysian, The Cloud Update on YouTube
CC Chiderski, Solution Architect, CLD Partners
Janna Cenko, Salesforce Solution Architect, CPQ, Toast
Travis Lee, Salesforce Consultant, TJL Consulting

Contents

• 00:00 Introduction
• 02:30 Overview of Revenue Cloud and its readiness
• 04:35 What skills do you need to implement and administer Revenue Cloud?
• 14:35 Revenue Cloud and its interoperability with Commerce Cloud
• 30:40 How do I know when Revenue Cloud is ready for prime time?
• 33:33 Customer and partner perspectives on Revenue Cloud readiness
• 37:18 Revenue Cloud Demo vs. Revenue Cloud Proof-of-Concept
• 49:12 What does a real-life Salesforce CPQ customer think about Revenue Cloud?
• 51:08 The value of advisory, proof-of-concept, and purchasing projects

Resources

• Revenue Cloud: Proof of Concept or Period of Clarity
• Multi-Cloud Data Migrator

Panelists
John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
CC Chiderski, Solution Architect, CLD Partners
Alexandra Stehman, AI Strategy Lead, Uptima
Travis Lee, Salesforce Consultant, TJL Consulting

Content

• 00:00 Introduction
• 03:07 Biggest Challenges with Revenue Cloud
• 07:42 Implementation: Theory vs. Reality
• 10:54 Migrating from Legacy CPQ Tools
• 13:30 Hard Left Turns: Frequency and Significance
• 15:35 Developers Required to Implement and Administer
• 20:04 Hiring Dedicated Resources to Administer Revenue Cloud
• 25:10 Advanced Approvals: Are They “Advanced”?
• 32:10 Is Revenue Cloud “At Parity” with Salesforce CPQ?
• 35:36 Context Definitions and the Absence of “Twin Fields”
• 37:04 Should You Use Revenue Cloud?
• 38:35 A Shameless Pitch for Advisory Services and Proofs-of-Concept (POCs)
• 43:39 How would you think about the decision to purchase Revenue Cloud?

Panelists

• John Garvens, Owner & Principal Architect, Garvens Consulting
• Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital

Contents

• 00:00 Introduction
• 02:05 Salesforce CPQ End of Sale Announcement
• 10:07 Migrating from Salesforce CPQ to Salesforce Revenue Cloud
• 14:27 A functional AND technical transformation
• 20:27 Metaphor: Salesforce CPQ vs. Salesforce Revenue Cloud
• 24:34 RevOps Domain Knowledge + Technologist Mindset = Success
• 32:28 Revenue Cloud Implementation and Migration Timelines and Deadlines
• 37:25 Selecting a Revenue Cloud implementation partner
• 44:27 Migrating to Revenue Cloud from other CPQ tools, custom tools, and spreadsheets
• 55:16 PSA: Make a Slack workspace for your Salesforce friends
• 56:37 Proofs of Concept (POCs) and Advisory Services
• 1:04:05 Martial arts is more fun than Revenue Cloud

Panelists
John Garvens, Owner & Principal Architect, Garvens Consulting
Jean-Michel Tremblay, Managing Principal, Aleysian
Ravi Maturi, Managing Partner, MN Squared
Jason Anderson, Founder & Senior Principal Advisor, Spherelight Consulting
Travis Lee, Senior Director, Revenue Systems & Processes, AvidXchange
Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital

Contents

• 00:00 Introduction
• 04:18 Summer ’25 Release Notes Discussion
• 07:08 Default Catalog, Guided Selling, Enhanced Attribute Support, and Quote Visibility
• 18:02 Transaction Management and Agentforce Integration
• 26:50 Smart Approvals and Pricing Procedure Simulation
• 34:09 Advanced Configurator and Constraint Engine
• 34:42 Dynamic Revenue Orchestrator (DRO) Fulfillment Plans
• 39:00 Collections and Licensing Considerations
• 52:14 Final Thoughts and Future Topics

Resources

• Product Catalog Management
• Salesforce Pricing
• Product Configurator
• Transaction Management
• Usage Management (Generally Available)
• Salesforce Contracts
• Dynamic Revenue Orchestrator
• Billing

Panelists

• Jessica Roundy, Solution Architect
• John Garvens, Owner & Principal Architect, Garvens Consulting
• Tiffany Devlin-Drye, Principal Consultant, Pierce Washington
• John Bishop, Principal Consultant, Pierce Washington
• Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital

Contents

I spoke with Jessica Roundy, Tiffany Devlin-Drye, John Bishop, and Micah Gerger about Salesforce Revenue Cloud and its past, present, and future.

We covered many topics, including what Revenue Cloud is and why it matters, how Revenue Cloud careers will evolve, how AI will impact revenue-centric and adjacent business processes, what excites us most about the future of Revenue Cloud, and more.

• 00:00 Introduction
• 04:15 What is Salesforce Revenue Cloud?
• 11:40 Revenue Cloud Career Opportunities
• 24:48 Revenue Cloud and Agentforce / AI

Panelists

• John Garvens, Owner & Principal Architect, Garvens Consulting
• Jean-Michel Tremblay, Solution Architect, The Cloud Update
• Wayne Salazar, Solution Architect, Simplus
• Matt Coker, Solution Architect, Amwintech

Contents

• 00:00 Introductions: John Garvens, Jean-Michel Tremblay, Wayne Salazar & Matt Coker
• 08:24 Salesforce Revenue Cloud at Dreamforce 2024
• 22:15 Salesforce Revenue Cloud: Winter ’25 Release
• 47:15 Salesforce Revenue Cloud Careers

Resources

• Garvens Consulting YouTube Channel
• The Cloud Update YouTube Channel