What’s it really like to be a mystery shopper—and how does it shape the way businesses treat their customers? In this exclusive Edutainment Learning interview, we sit down with Rich Bradley, a leading voice in the mystery shopping industry. As a former President of MSPA North America and long-time advocate for consumer education, Bradley shares his insights on preventing scams, raising industry standards, and how mystery shopping empowers both businesses and everyday people. Learn how decades of leadership and advocacy have helped transform an often misunderstood field into a vital tool for quality, accountability, and trust.

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