Richard Mole is the founder of Same Day Courier Network (SDCN) — a well-respected B2B freight exchange marketplace in the UK, built over the last decade without outside investment. Richard has spent his career in transport, growing SDCN into a platform trusted by thousands of couriers, owner-drivers, and large transport companies.

In this episode, Richard breaks down how copycats keep failing in this market and why he believes human-first customer service still beats AI in the transport industry.

Topics covered:

• Why one of SDCN's competitors stopped taking new customers
• How Richard built SDCN over 10 years with no investors
• Why human-first customer service still beats AI in transport
• How competitors literally try to copy SDCN — screenshots, devs, the works
• How SDCN helps couriers kill "dead miles" and why TMS integrations are the next unlock

If you're a B2B software founder or you plan on building a transport tech solution — this episode is for you.

👉 Follow George:

• LinkedIn: https://www.linkedin.com/in/georgehelgesen/
• YouTube: https://www.youtube.com/@georgehelgesen

👉 Follow Richard:

• LinkedIn: https://www.linkedin.com/in/richard-mole-2431172b/
• SDCN: https://samedaycouriernetwork.com/