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Richard Owen on Predicting Customer Success: Talkin CRM S02E02
Colin Brogan and Megan Heuer interview Richard Owen, Net Promoter Score - NPS - pioneer, and Founder of predictive analytics firm OCX Cognition.
04:33 Richard isolates the fundamental problems with current NPS approaches
11:44 Richard explains that 90% of customer success comes down to just a few data points
17:48 Megan and Richard talk about breaking down cultural and organizational barriers
23:44 Colin and Richard discuss "Highlander" 1986
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By colin broganColin Brogan and Megan Heuer interview Richard Owen, Net Promoter Score - NPS - pioneer, and Founder of predictive analytics firm OCX Cognition.
04:33 Richard isolates the fundamental problems with current NPS approaches
11:44 Richard explains that 90% of customer success comes down to just a few data points
17:48 Megan and Richard talk about breaking down cultural and organizational barriers
23:44 Colin and Richard discuss "Highlander" 1986