Access the podcast transcript here.

Should we be trying to have more conflict at work? What is conflict? Should we really be trying to avoid it? Or can it be helpful?

To answer these questions, Ross D and Nathalie are joined by conflict coach Richard Savage.

Richard is an entrepreneur with a 15-year career in advertising, who now works as Managing Director of Savage Macbeth, where he trains people to help manage conflict at work. He's also a self-trained butcher and pilot!

We discuss:

• The difference between conflict and negotiation
• The three foundations of resolving conflict (objectivity, empathy and creativity)
• Examples of how we have personally handled conflict.

Episode Timestamps

• Introduction and Defining Conflict [00:00:59]
• Constructive Conflict and Social Media [00:03:10]
• Negotiation and Conflict Resolution [00:10:59]
• Conflict in Management and Teams [00:17:12]
• Emotional Intelligence and Conflict Resolution [00:24:22]

Additional Information

You can find out more about Richard and Savage Macbeth at: https://www.savagemacbeth.com/

In 'One Thing I Learned This Week', Nathalie discussed the book Bringing Back the Beaver: https://chelseagreen.co.uk/book/bringing-back-the-beaver/

The study Ross D discussed was: Musicus, A., Tal, A., & Wansink, B. (2015). Eyes in the aisles: why is Cap'n Crunch looking down at my child?. Environment and Behavior, 47(7), 715-733. Online at: https://journals.sagepub.com/doi/abs/10.1177/0013916514528793