Mark Ontiveros, retail guru and co-founder of West End Bikes in Portland, OR, talks with Kristin today about what really creates the retail experience, what his passion does for his business, and how owning a shop in a 100-year old building does for his customers.

For more information about this show, please visit www.livinguber.com. (Also, make sure to listen to the end of the show for our giveaway!)