What does it take to create lasting financial change? Kim Castro, recently retired Financial Transformation Leader with experience at Gap and CVS Health, shares how she fostered a more efficient and impactful financial organization at both companies. She explains how to set the strategic tone for a transformation, navigate change management within reluctant financial teams, bring key stakeholders in and develop a culture that leans into one another’s unique work styles.
(00:51) - Welcome Kim(01:19) - What does financial transformation mean?(02:05) - What circumstances drove Gap’s need for financial transformation, and what indicated they were ready?(03:04) - What was the first decision you made to establish a strategic tone for success? (04:10) - How did your experience at CVS Health differ from Gap, and what did you learn? (05:51) - What KPIs signal that transformation is working? (08:29) - What was the most impactful tactic you used to get buy-in for change management? (10:50) - How did you know the time was right to retire? (12:49) - What is the most powerful lesson you’ve learned about decision making during intense moments?(14:53) - Thanks & Outro