If you ask Kyle Smith, Director of Sales and Customer Success over at The Bridge Group, he’ll tell you that Customer Success is the least well-defined of all the big sales roles. He’ll also tell you about the multiple challenges associates with being ill-defined, what the next logical step is, and where he’s seeing unification in the industry. Join Jeremey as he learns all the CS insider knowledge in this episode of the Hey Salespeople Podcast. Visit SalesLoft.com for show notes and insights from this episode.