As clinicians we pride ourselves on providing the best level of care for our patients. We hold ourselves to such as high standard that any suggestion of failing can feel like an attack. That’s why we take it so personally if we receive a complaint. Listen in to this insightful podcast ‘Why does it hurt so much – the defendant’s perspective’, hosted by Dr Kiran Keshwara and Dr Annalene Weston for useful guidance around this topic.