In this conversation, Corey Wisdom and Tyler Canning discuss the recent incident involving ChatGPT escaping its sandbox environment and the implications of AI vulnerabilities. They compare this situation to Anthropic's Mythos and explore the potential risks associated with AI models gaining unauthorized access to systems. The discussion highlights the need for better security measures and the challenges companies face in managing technical debt while pushing for innovation. In this conversation, Corey Wisdom discusses the evolving landscape of AI, focusing on the emergence of Kimi K3 and its implications for the market. He emphasizes the importance of cost efficiency and accessibility in AI models, the need for governance in private AI, and the challenges organizations face in adopting AI technologies. The discussion also touches on the differences between open source and open weights, and the critical need for foundational infrastructure in AI deployment.

In this episode, Darren Wright shares insights on Digital Employee Experience (DEX), its strategic importance, and how organizations can effectively adopt and operationalize DEX platforms like NextThink to transform IT and beyond.

Key Topics

What is DEX and its evolving definition

The strategic importance of DEX in modern organizations

Steps to start and scale a DEX journey

Common challenges and how to overcome them

The role of data and insights in DEX success

Expanding DEX beyond IT to other business areas

Chapters

00:00 Introduction to Darren Wright and the podcast topic

01:10 What is DEX and its current identity crisis

02:07 The strategic value of DEX in IT and employee productivity

03:35 Why DEX is a hot topic and its relevance post-COVID

04:58 The typical DEX journey and initial steps

09:25 Starting points and overcoming overwhelm in DEX adoption

12:45 Building momentum with quick wins and strategic planning

16:38 Common pitfalls: use case focus and operationalization

23:00 The importance of strategic thinking and roadmap

30:07 Moving beyond IT and expanding DEX impact

37:43 Key takeaways and final advice from Darren Wright

In this episode, Tyler and Corey discuss the latest trends in IT and AI, including the shift back to onshore resources, the impact of AI on service desks, private AI solutions, and the challenges organizations face with AI adoption and hardware refreshes.

Key Topics

Shift from offshore to nearshore/onshore resources

Impact of AI on service desk operations

Private AI architectures and model routing

Challenges in AI adoption and cost management

Hardware refresh strategies amid chip shortages

Chapters

00:00 Introduction and Market Overview

04:52 Market Trends: Moving Away from Offshore Providers

07:15 Reasons for Returning to Onshore/Nearshore Resources

09:07 AI's Role in Service Desk Transformation

10:33 Klarna's AI Service Desk Case Study

13:26 AI Adoption Challenges and Bot Sitting

17:28 Memory Shortages and Hardware Refresh Strategies

23:07 iOS 27 and Private AI Features

27:41 Introduction to Private AI and Model Routing

34:48 Implementing Private AI with Model Routing

42:20 Future of AI Management and Governance

44:44 Closing Remarks and Next Episode Preview

In this episode, Tyler and Corey explore the latest trends in AI adoption, budgeting, and licensing models, highlighting real-world examples like Uber's AI budget and the shift to capacity-based licensing. They discuss how organizations can strategically plan for AI investments, control costs, and implement effective governance.

Key Topics

Uber's AI budget explosion and lessons learned

The importance of holistic KPIs for AI success

Cost estimation challenges for AI token usage

The future of AI licensing models and capacity fees

Organizational strategies for AI adoption and governance

Chapters

00:00 AI Token Usage and Budgeting Challenges

06:19 Understanding AI Adoption Metrics

11:32 The Role of CIOs in AI Implementation

19:03 Shifts in Licensing Models for AI Tools

20:57 Navigating New Licensing Models

24:00 The Impact of Usage-Based Pricing

27:03 AI Integration in SaaS Platforms

29:58 Customer Experience and AI Tools

33:35 Strategic Decision-Making in IT Purchases

In this episode, we explore key insights on vendor relationships, AI implementation, and maintaining consistency in technology adoption, all crucial for navigating today's market challenges.

Key Topics

Carrying baggage from previous vendor experiences

Niche AI solutions and their limitations

Importance of consistency over time in client relationships

AI sprawl and tool proliferation challenges

The need for active vendor management and accountability

Chapters

00:00 Introduction and birthday celebration

09:00 The rise of niche AI solutions and their pitfalls

11:19 AI agent sprawl and hidden usage in organizations

12:57 Active stance on AI adoption and control

13:54 The importance of consistency over time in client success

15:41 Gaining trust and expanding partnerships

17:14 The value of experienced ServiceNow developers

19:08 Managing vendor relationships and accountability

In this episode, Travis Garris shares his unique journey from humble beginnings to leading at Northrop Grumman, emphasizing leadership principles, innovation, and the strategic use of AI in defense technology.

Key Topics

Leadership philosophy and its evolution

Strategic use of AI within security and compliance constraints

Building credibility and trust in high-stakes environments

Fostering innovation in large, regulated organizations

The importance of deliberate strategy and measurement in leadership

The role of curiosity and continuous improvement in career growth

Balancing mundane and innovative IT support functions

The impact of organizational culture on technology adoption

Citizen development and its risks and benefits

Preparing individuals and organizations for AI-driven change

Chapters

00:00 Introduction and Guest Background

01:33 Journey from Humble Beginnings to Tech Leadership

12:23 Current Role at Northrop Grumman and Industry Insights

14:45 Balancing Innovation with Mundane Support Tasks

18:16 Enabling Innovation and Building Credibility

22:21 The Power of Transparency and AMA Sessions

26:29 Leadership Through Broader Aperture and Empathy

29:49 Leadership Philosophy and Continuous Discomfort

35:25 Driving Innovation in Highly Regulated Environments

38:49 Building and Owning AI Capabilities

44:01 Adoption, Risk, and the Future of AI

49:25 Preparing for AI: Skills and Mindset

01:08:11 Advice to My Younger Self and Final Thoughts

In this conversation, Corey Wisdom and Tyler Canning discuss the emergence of OpenClaw and its capabilities, the transition to using Claude, and the associated security risks. The dialogue explores the potential of AI technologies, the ethical considerations surrounding their use, and the challenges of global adoption. The speakers express excitement about the future of AI and the need for responsible implementation.

Takeaways

OpenClaw emerged as a significant AI tool, sparking interest in its capabilities.

Claude offers new possibilities for AI usage beyond traditional tools like ChatGPT.

Security concerns are paramount when using AI tools with extensive access to personal data.

OpenClaw provides a more hands-on approach to AI, allowing for deeper integration with user tasks.

The transition to Claude has been met with enthusiasm due to its advanced features.

Ethical considerations are crucial in the development and deployment of AI technologies.

The rapid evolution of AI tools presents both opportunities and risks for users.

Global adoption of AI remains low, indicating a need for better education and accessibility.

The conversation highlights the importance of balancing functionality with security in AI tools.

Future updates on AI capabilities will be essential for understanding their impact.

Summary

An insightful discussion on current IT market trends, including customer dissatisfaction with MSPs, slow Microsoft adoption, and asset management challenges, with practical advice for organizations navigating digital transformation.

Takeaways

Start small when replacing MSPs to reduce risk and increase success

Leverage Entra and Intune to improve asset management and automation

Integrate Entra and Intune with ServiceNow for real-time asset and user data

Titles

Mastering IT Market Challenges in 2026: Strategies for Success

Overcoming MSP Dissatisfaction and Asset Management Hurdles

In this conversation, Corey Wisdom and Tyler Canning discuss the recent developments in AI technology, particularly focusing on Nexthink's AI Drive. They reflect on personal experiences during Thanksgiving, leading into a detailed exploration of AI Drive's features, benefits, and real-world applications. The discussion highlights the challenges organizations face in AI adoption and the importance of guiding users towards corporate-approved tools. Insights from customer deployments reveal the varying levels of AI tool usage and the need for strategic management in leveraging AI effectively. In this conversation, the speakers discuss the rapid evolution of AI tools in the workplace, emphasizing the importance of communication, user engagement, and data-driven decision-making. They explore the challenges of implementing AI tools, the necessity of continuous feedback, and the role of platforms like Nexthink in optimizing user experience. The discussion highlights the need for organizations to adapt to changing technologies while ensuring that employees are informed and engaged with the tools available to them.

Takeaways

• The importance of personal connections in business discussions.
• Nexthink AI Drive offers valuable insights into AI tool usage.
• Organizations struggle with AI adoption and tracking ROI.
• AI Drive helps monitor user engagement with AI tools.
• Guiding users towards corporate-approved AI tools is essential.
• Data from AI Drive can inform strategic decisions.
• Understanding user behavior is key to maximizing AI investments.
• Organizations must balance AI access with security concerns.
• The integration of AI tools can reveal unexpected usage patterns.
• Effective management of AI tools can enhance productivity. AI tools are evolving rapidly, requiring constant monitoring.
• Communication with end users is crucial for effective AI tool usage.
• Data-driven decisions can enhance the effectiveness of AI tools.
• Feedback mechanisms are essential for optimizing AI tool performance.
• Implementing AI tools requires careful planning and ongoing effort.
• Continuous improvement is necessary to maximize the benefits of AI tools.
• Nexthink Assist provides valuable insights for user engagement.
• Organizations must adapt to the unique needs of different departments.
• Transparency about AI tool capabilities is important for user trust.
• Automation can free up resources for more strategic tasks.

Chapters

00:00 Thanksgiving Reflections and Culinary Triumphs

04:05 Introduction to Nexthink AI Drive

10:06 Understanding AI Drive: Features and Benefits

16:04 Real-World Applications and Customer Insights

22:06 Challenges in AI Adoption and Usage

25:58 The Future of AI in Organizations

26:24 Navigating AI Tools in the Workplace

29:07 Communication and User Engagement with AI

30:39 Data-Driven Decisions and AI Tool Usage

34:36 Feedback Mechanisms for AI Tool Optimization

37:15 Implementing AI Tools: Challenges and Best Practices

40:53 Continuous Improvement and Automation in AI

42:19 Nexthink Assist: Enhancing User Experience

46:06 Future Developments in AI Integration

Ron Guerrier and Corey Wisdom engage in a dynamic Q&A session about the evolving landscape of AI, focusing on various chatbots, the implications of AI in healthcare, and the importance of upskilling in the workforce. The conversation highlights the need for inclusivity in AI development, the differences between generative and agentic AI, and the potential for AI to create passive income opportunities. Wisdom emphasizes the importance of understanding AI's biases and preparing teams for the future of work, while also addressing the competitive global landscape of AI technology.

takeaways

• Using multiple AI chatbots can provide diverse insights.
• AI tools are becoming more niche and specialized.
• AI can help underserved communities access resources.
• The future of AI includes passive income opportunities.
• Education is crucial to keep up with AI advancements.
• Generative AI creates content, while agentic AI takes action.
• AI bias can impact marginalized communities.
• Companies need to be aware of AI's limitations.
• Upskilling is essential for adapting to AI changes.
• Engaging in meaningful conversations about AI is key.

Chapters

00:00 Introduction and Fun Questions

02:55 Exploring AI Chatbots: Preferences and Insights

06:36 The Future of AI Tools and Their Impact

08:59 AI in Healthcare and Passive Income Opportunities

12:52 The Global AI Arms Race and Education

16:15 Generative vs. Agentic AI: Understanding the Differences

19:04 Addressing AI Bias and Inclusivity

21:55 Upskilling for the Future: Preparing Teams for AI

23:17 Engaging IT Leaders in AI Discussions