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Road to Success EP #01: Crisis Management as CSM
What is the process of resolving crisis of a Customer Success Manager?
Lan Phuong, the champion of COCC Pitching Contest, has shared her opinion on how to tackle one of the most common crisis. Moreover we also discuss her journey as a CSM and what does it take to be successful in that role in Vietnam.
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By Minh LeWhat is the process of resolving crisis of a Customer Success Manager?
Lan Phuong, the champion of COCC Pitching Contest, has shared her opinion on how to tackle one of the most common crisis. Moreover we also discuss her journey as a CSM and what does it take to be successful in that role in Vietnam.