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Rob Eynon Interview - Director at New Energy Consulting
Today’s guest on The TechEntrepreneur podcast is Rob Eynon, Director at New Energy Consulting, a boutique consultancy that focuses on getting energy retailers to work better within the energy market.
He’ll talk about how he became a consultant and the challenges that are currently present in the industry.
We’ll learn about customer-facing portals and apps and the huge advantages that these bring, especially when seamlessly integrated.
Rob will share with us a couple of companies that are working in that direction and explain why improving the customer journey boosts loyalty and lowers acquisition costs.
Countries like Norway and Iceland are great examples of countries focused on energy innovation and we’ll talk about what we can learn from them.
Implementing new processes in companies can be challenging if the staff don’t fully trust them. We’ll talk about how to help prevent this from happening so that the switch from old to new processes can be smooth and frictionless.
Lastly, Rob will share with us the one thing he’d like to change the most in the energy sector and why.
Enjoy the episode and we’d be happy if you could leave us a review.
Quotes
“ If I create a really good digital client-facing app or portal, then I can not only reduce contact calls into my call center, but I actually can charge a rate which isn’t necessarily there to go and fish for large numbers of clients. You’ve actually got something that is sustainable." Phil Telfer
"If you make life really easy for customers, then you can increase loyalty. Which reduces churn and the cost of acquisition in energy retail is such a high element of the margin. I don’t think anyone makes any money in Year One of supply.” Rob Eynon
Timestamps:
● 0:20 Host and Guest introduction
● 0:58 What is New Energy Consulting about?
● 2:26 Customer-facing apps/portals
● 4:14 Why should companies develop them?
● 5:30 Seamlessly integrated apps and hardware
● 7:49 Are any companies doing these integrations now?
● 11:56 Which countries are leading in energy innovation?
● 14:04 Why some inefficient processes remain even after innovation? ● 19:53 What single thing would Rob change in the energy sector?
● 22:54 Wrap up and goodbyes
Links:
Brought to you by ClearSkyLogic, find out more at: www.clearskylogic.com
View all episodes
By Darren AuldToday’s guest on The TechEntrepreneur podcast is Rob Eynon, Director at New Energy Consulting, a boutique consultancy that focuses on getting energy retailers to work better within the energy market.
He’ll talk about how he became a consultant and the challenges that are currently present in the industry.
We’ll learn about customer-facing portals and apps and the huge advantages that these bring, especially when seamlessly integrated.
Rob will share with us a couple of companies that are working in that direction and explain why improving the customer journey boosts loyalty and lowers acquisition costs.
Countries like Norway and Iceland are great examples of countries focused on energy innovation and we’ll talk about what we can learn from them.
Implementing new processes in companies can be challenging if the staff don’t fully trust them. We’ll talk about how to help prevent this from happening so that the switch from old to new processes can be smooth and frictionless.
Lastly, Rob will share with us the one thing he’d like to change the most in the energy sector and why.
Enjoy the episode and we’d be happy if you could leave us a review.
Quotes
“ If I create a really good digital client-facing app or portal, then I can not only reduce contact calls into my call center, but I actually can charge a rate which isn’t necessarily there to go and fish for large numbers of clients. You’ve actually got something that is sustainable." Phil Telfer
"If you make life really easy for customers, then you can increase loyalty. Which reduces churn and the cost of acquisition in energy retail is such a high element of the margin. I don’t think anyone makes any money in Year One of supply.” Rob Eynon
Timestamps:
● 0:20 Host and Guest introduction
● 0:58 What is New Energy Consulting about?
● 2:26 Customer-facing apps/portals
● 4:14 Why should companies develop them?
● 5:30 Seamlessly integrated apps and hardware
● 7:49 Are any companies doing these integrations now?
● 11:56 Which countries are leading in energy innovation?
● 14:04 Why some inefficient processes remain even after innovation? ● 19:53 What single thing would Rob change in the energy sector?
● 22:54 Wrap up and goodbyes
Links:
Brought to you by ClearSkyLogic, find out more at: www.clearskylogic.com