This week we begin a 3 part discussion with Rob Fahey, currently General Manager of the Holiday Inn Express in Newcastle, Australia.

If you have a young team, have moved “up the ranks” yourself to a management role or have had to manage in the tumultuous times of 2020 in a service industry, you will have something in common with this guest executive.

In this episode we hear what is important when you are managing in an “experience” industry rather than a service or product industry.