How would you manage a new handpicked team that has to be stood down indefinitely after 12 short months? How do you develop an organisational culture where everyone interacts with external customers?

This week we continue our discussion with Rob Fahey, General Manager, Holiday Inn Express Newcastle (Australia) looking at the importance of the right choices and management of human resources in times of turmoil.

We also learn why he is wearing those socks in the photo!!