Rob Floyd is the ’mixologist to the stars’!  His insights into the hospitality business have been seen on the hit show Bar Rescue with John Tapper, and his work with great restaurateurs and hospitality firms across the globe make him a must listen to voice in the industry.

Beyond that, Rob has keen insights into leading change.  At a basic level, great bartenders understand people.  and as Rob describes it .. a great service experience is key to driving bar loyalty AND ALSO key to bringing people through change.

In this episode Rob shares many lessons from the hospitality industry that translate so well to any organizational change.  The power of stories, the critical need for emotional empathy, the power of building loyalty … so many nuggets to help us all be agents of change.