Rob Stevenson talks about his professional career, why it's important to ask WHY, the importance of FUBAR and why it is ok to make mistakes. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. #press1fornick

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