Rob Volpe is the founder and CEO of Ignite 360, an insights and strategy firm helping Fortune 500 companies better connect and understand their consumers. One could say that Rob's superpower is empathy, displayed In his new book, "Tell Me More About That- Solving The Empathy Crisis One Conversation At A Time." He discusses his years of experience conducting thousands of in-home interviews with everyday people and applying those experiences to create 'The 5 Steps to Empathy'.

Episode Resources:

Rob Volpe's Website Ignite 360

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