I always say that how you exit an employee from your organization is just as important as how you onboard them. In this episode of the Creating Superfans podcast, I sit down with Robert Glazer, award-winning entrepreneur and author of Rethinking Two Weeks’ Notice, to explore a better way to handle employee transitions. Robert shares the concept of an open transition program (OTP), a collaborative approach that fosters honesty and ensures smoother exits. 

You’ll also hear us talk about:

• How to give performance feedback that focuses on behavior, not character
• Why you should stop doing performance improvement plans (PIPs)
• How negative departures can damage your company reputation and talent acquisition
• Practical steps for building trust and managing transitions effectively
• The long-term value of turning former employees into superfan alumni

Whether you manage a team of two or two thousand, this episode is packed with actionable advice that can elevate your leadership and transform how you think about employee relationships.

Buy Rethinking Two Weeks' Notice on Amazon
Subscribe to Friday Forward
Follow Robert Glazer on LinkedIn

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About Brittany 

Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She’s delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. 

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